Garuda named “best airline in the world”

National flag carrier Garuda Indonesia has been recognized as ‘Best International Airline’ according to a recent independent survey of all major airlines throughout the world. 

The customer satisfaction survey, conducted by research company Roy Morgan, ranked Garuda Indonesia ahead of other leading airlines, such as Singapore Airlines, Emirates and Air New Zealand with 91 percent of the 3,943 respondents being “very satisfied” with the airline’s products and services. 

“We are thrilled to receive this award, as it endorses Garuda Indonesia’s transformation and progress toward becoming one of Asia’s leading airlines. This valuable recognition by our Australian customers motivates us even further to deliver the highest standards of service on the ground and in the air," Bagus Y. Siregar, Garuda Indonesia’s senior general manager for Australia and the South West Pacific, said in a statement sent to The Jakarta Post on Tuesday. 

The Roy Morgan Customer Satisfaction Award comes after a string of accolades, including the four-star rating by Skytrax, the global benchmark for airline service standards, in 2009. 

Garuda Indonesia was also named the World’s Most Improved Airline at the Skytrax World Airline Awards in Hamburg, and Asia’s leading service quality airline by the Center for Asia-Pacific Aviation (CAPA) in 2010. 

All awards recognize the success of Garuda Indonesia’s Qantum Leap program, which includes the revitalization of its existing fleet and the introduction of “The Garuda Indonesia Experience”, the carrier’s service concept that offers a uniquely Indonesian level of service both in-flight and on the ground. 

"Garuda Indonesia will continue to invest in enhancing its service offerings in order to become a five-star carrier by 2015," Siregar said. (nfo)

QUESTION:

1. who recognizes Garuda Indonesia be  ‘Best International Airline’?

a. independent award

b. independent survey

c. good award

d. good survey

e. CAPA

2. how the number of respondents who felt very satisfied with the products and services the airline in customer satisfaction survey?

a. 3.943

b. 4.132

c. 3.439

d. 4.921

e. 2.923

3. who conducts customer satisfaction surveys?

a. research company Roy Morgan

b. company ramous

c. research company James Morgan

d. company from Australia

e. company John Mayor

4. what percentage of respondents who feel very satisfied in the survey?

a. 72%

b. 78%

c. 91%

d. 80%

e. 85%

5. who Garuda Indonesia’s senior general manager for Australia?

a. Bagus Kurniawan

b. Bagus Y. Siregar

c. Siregar Bagus

d. Siregar Y

e. Bagas Siregar

6. what other awards obtained Garuda Indonesia before the Roy Morgan Customer Satisfaction Award?

a. good award

b. best Airplan award

c. the four-star rating

d. the two-star rating

e. the three-star rating

7. when Garuda Indonesia received an award at the four-star rating by Skytrax?

a. 2001

b. 2004

c. 2003

d. 2008

e. 2009

8. when Asia’s leading service quality airline by the Center for Asia-Pacific Aviation (CAPA)?

a. 2010

b. 2008

c. 2009

d. 2005

e. 2002

9. when World Airline Awards held?

a. Australia

b. Hamburg

c. New York

d. Beijing

e. Jakarta

10. what award targets to be achieved by 2015 Garuda Indonesia?

a. a two-star

b. a three-star

c. the best-star

d.  a five-star

e. a four-star

ANSWER KEY :

1. b

2. a

3. a

4. c

5. b

6. c

7. e

8. a

9. b

10. d

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